Return & Refund Policy

At Woohoo Pawsome Pets, we want you and your furry companions to be happy with every purchase. If something isn’t quite right, here’s how we handle returns and refunds:

Returns

 • We have a 7-day return policy, which means you have 7days after receiving your item to request a return.

 • To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with original tags and in its original packaging, where the tags and packaging must be intact.

 • To start a return, you can contact us at hello@woohoopawsomepets.co.nz. Please note that the initial shipping costs are non-refundable and customers are responsible for paying return shipping costs. 

 • You are responsible for the cost and risk of returning products. Please send your return to the address we provide. We recommend using a trackable and insured shipping service, as we are not liable for any damage or loss during return shipment. Refunds will not be issued until we receive the returned items or proof of delivery.

If you have any questions or concerns about the return process, don't hesitate to contact us.

However, if the item received is incorrect, damaged, or defective, please contact us by email within 3 days of the delivery date with attached picture/video proof. In which case we will provide a complimentary return. Because pet products withstand excessive wear and tear, items after 3 days of their receipt time will no longer be considered for damage and defective refund. This includes loose seam, stains and discoloration. Also, as no toys are indestructible, toys destroyed by pet after playing will not be replaced or refunded, and we suggest always supervising your pets while they play with toys, especially when the toy is first introduced.

Notes:

• Items don't meet our return policy will not be accepted as returns and we are not responsible for shipping these items back to you.
• On sale items are final sale and not eligible for returns.

You can contact us for all return questions at hello@woohoopawsomepets.co.nz

We’ll respond within 2 business days.